Refund policy

Refund

Due to the nature of our products, candles and body products cannot be returned or refunded. 

Damages and issues

Please be sure to inspect your order upon receipt for any damage that may have occurred during shipment. It is normal for the shipping box to show some wear. If damage occurred to any of the items you ordered, please contact us to report damages within 48 hours.

To be eligible for an exchange on damaged items, your item must be in the same condition that you received it, unused, and in its original packaging. Please contact info@scentedhibiscus.com with a photo of the damaged product and shipping box within 48 hours of receiving your items. A damage claim will be filed with the shipping carrier and we will find a solution to your damaged product.

Items sent back to us without first requesting a return will not be accepted.

Please feel free to contact us with any return question at info@scentedhibiscus.com.